Our Warranty
Every TheraBulb product is covered by a 1-year full replacement warranty (defined as 365 days from your date of purchase). If your product arrives damaged from shipping (rare, but always a possibility with glass items) or stops working within the warranty period, we'll replace it at no cost.
The only exception: clearance items, which are sold as-is and are not covered by the replacement warranty.
How to File a Claim
Email us at support@therabulbusa.com with the following:
- Order Number
- Product Name
- Description of Problem
- Photos, if Applicable
- Name on Order
- Shipping Address
- E-mail Address
What Happens Next
Warranty claims made within the 365-day period will be honored with a replacement product. Once we've reviewed your claim, we'll ship your replacement to the address you provide.